Refund Policy

The short version

Kokil subscriptions are not refundable, except when something on our side went wrong with your billing. Voice generation consumes real computing resources the moment you click generate, so we cannot take credits back once they are used.

When we do refund

We will promptly refund charges caused by technical billing issues, including:

• Duplicate or double charges for the same billing period
• Charges after you cancelled, where the cancellation was confirmed before the billing date
• A verified service failure on our side that prevented you from using the credits you paid for during the billing period
• Incorrect amounts charged due to a billing system error

When we do not refund

• Change of mind after purchasing
• Unused credits at the end of a billing period
• Dissatisfaction with a specific generation — voice output varies with input text and reference audio; use the free tier to evaluate quality before subscribing
• Forgetting to cancel before renewal

Cancelling your subscription

You can cancel anytime from Dashboard → Billing → Manage Billing. Cancellation stops future charges immediately; you keep your remaining credits until the end of the paid period.

How to request a refund

Email hello@kokil.app within 14 days of the charge, from the email address on your account, and include the charge date and amount. Billing-error refunds are processed to the original payment method within 5–10 business days.